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Our Essentials – FAQ

Everything you need to know

What time can I check in and check out?

Check-in is available from 11:00 AM and check-out is between 4:00 PM.
Early check-in and late check-out are available, subject to availability and an additional fee.

Are the rooms non-smoking?

Yes, all the Villas maintain a strict non-smoking policy for all rooms.

Is there a security deposit required?

Yes, a refundable damage deposit of US $200 (approximately €171) is taken upon arrival via credit card and is returned in full within 7 days after check-out, pending inspection.

Are pets allowed?

No, pets are not permitted.

What about group bookings?

Booking more than five rooms may include special conditions or additional charges.

Key information about the location

Our privileged location places you just minutes from Playa del Carmen’s vibrant heart — yet surrounded by the calm and beauty of nature. Within Corasol, you’ll find effortless access to pristine beaches, world-class golf, and exclusive residences designed for comfort and sophistication.

The area is secure, serene, and perfectly connected — only 45 minutes from Cancun International Airport and close to the Riviera Maya’s most iconic attractions, including cenotes, Mayan ruins, and fine dining by the sea.


Email Us

If you have any specific questions, feel free to reach out! One of our team members will be happy to help you personally.